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Missed appointment POLICy

We kindly ask that any changes that need to be made to your appointment are done so with proper notice.  This will allow us to fill your spot with people who may be on our waiting list.  In order to avoid being charged, please give us: 

  • 72 hours notice for all microblading appointments

  • 48 hours notice for all lash lift and extension appointments

  • 24 hours notice for waxing and all other appointments

We understand that life happens, but we please ask that you try and give us as much notice as possible if you need to cancel or reschedule your appointment. 

All no-call/ no-shows will be charged in full.

Thank you for respecting our business, we appreciate you! 

Online booking policy

We require pre-payment for appointments that are booked online with us. This is due to an overwhelming amount of no-shows we have recently experienced. Your pre-booked appointment is reserved solely for you. By pre-paying and reserving that time slot on Primp's books, you agree to attend the reserved appointment day/time. All cancellations and change requests done inside the required cancellation period will result in a forfeited appointment and no refunds will be issued. Our Vagaro booking system will automatically refund appointment changes and cancellations made 72 hours in advance. For changes made under 72 hours but still outside our required lead time, please get in touch with us and we will be happy to refund you and get you rescheduled. Please avoid forfeiting pre-payed appointments by giving us our required notice (listed above) for pre-booked appointments. Thank you :)

important for all microblading clients

Microblading is a multiple-step appointment process.  Healed results will vary with each individual client, therefore NO guarantees will be made. Additional sessions (at an additional charge) may be required to obtain optimal desired results. Although we give our best efforts to provide you with quality service, many factors can result in a less than desired outcome as each client heals differently. In order for your new brows to heal properly (and look their very best) following all  Pre & Post-care instructions is extremely important!  Pre-care instructions are designed to limit bleeding and skin sensitivities during the service. Excessive bleeding during the procedure can dilute and expel the pigment, leading to poor retention and undesirable results

Children and unaccompanied minors

For their safety, and the respect of other clients receiving services at Primp & Refinery, we prefer children do not accompany you during your appointment with us. If they are unable to sit quietly and unattended for the duration of your appointment, we kindly ask you make alternative arrangements for them prior to your appointment.